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terms & conditions

Admission A completed Terms and Conditions and Parental Agreement form, a registration fee and deposit are required tosecure your child's place.

Registration Fee, Deposit and Fees A registration fee of £40 is required. A deposit of one week’s fees is required at the time of booking. The deposit will be refunded in your child’s first month’s invoice. Invoices are issued at the beginning of the month and are payable by the 20th of each month. Accounts are payable by cheque made payable to "Tiddlywinks Nursery", via BACS transfer, by standing order or cash. We also accept childcare vouchers. No

refunds or alternative sessions are given for sessions missed due to sickness or holidays or unavoidable nursery closure. Be aware that the number of days childcare provided each month may vary. Bank holidays and staff training days will not be charged for. Fees are subject to an annual increase.


Free Entitlement Funding We accept all funding for 2,3 and 4year olds including the extended 30 hours funding. We apply for the universal 15 hours funding for 3 and 4year olds on your behalf and parents will be required to sign a Parental Declaration. It is the parent’s responsibility to apply for the 2year funding and the 30 hours extended funding if they think they are eligible. In the event that a child’s booked sessions are not covered by the relevant funding for whatever reason, the parents will be responsible for paying the fees.

30 hour funding Due to under funding by the government, an additional service charge of £1 per hour is charged for every hour over the 15 universal funding up to 30 hours. This helps to cover the cost of consumables and extras. For example, if you book your child in for a total of 30 hours, you will be charged £15 per week. The nursery has the right to opt out of the 30 hour scheme at any time if it feels it is no longer financially sustainable.


Late Collection If you expect to be late collecting your child please notify the nursery as soon as possible. If you arrive late you will be charged £3 for every ten mins. If you arrive late after 6pm you will be charged £3 for every 5mins.

Default in payments Payment of invoices will be monitored closely by management. We will work with parents/guardians to arrange a suitable payment plan to recover arrears but it may also become necessary to

reduce a child’s sessions until the debt is cleared. We also reserve the right to terminate your child’s place with immediate effect in the case of non- payment of fees. A charge of £10 will be made for each calendar month that fees are outstanding. Any parent or carer whose fees remain unpaid will risk their child’s place at the nursery being withdrawn. We reserve the right to refer any outstanding invoices to a debt collection service of our choice (HMRC Courts and Tribunal Service, Money Claim Online).

Opening times The nursery sessions run from 08:00 to 18.00. The Nursery is open for 51 weeks a year. We close for a week at Easter, Summer and Christmas and all bank holidays. Dates are available upon request.

Termination, cancellation and change of sessions One month’s notice is required by either party for any change of sessions or termination of agreement. If parents choose to leave prior to the end of their notice, fees are non-refundable. The minimum period for any permanent change of sessions is one month. If the notified start date is changed by the parent, we reserve the right to charge from the original start date notified on the Agreement form. The nursery reserves the right to terminate the Agreement with immediate effect in case of non-payment of fees, or a parent, carer or child displays abusive, threatening or otherwise inappropriate behaviour, or for any other reasonable cause.

Intimidation or abuse of our staff will not be tolerated and may result in immediate termination. In all other cases the standard notice period of one month will apply.

Insurance The nursery has extensive insurance cover for nursery based activities and outings. Details of the insurance may be requested from the nursery manager. The Certificate is displayed in the nursery.

Personal property and belongings The nursery cannot be held responsible for any loss or damage to any parent’s, carer’s or child’s property or belongings. Every reasonable effort will be made by the nursery staff to ensure that property or belongings of any parent, carer or child is not damaged. Please ensure your child’s clothing is clearly labelled and we suggest that all toys, books and equipment are left at home. 

Liability We accept no responsibility for children whilst in their parent’s care on nursery premises. We will not be liable to parents and/or children for any economic loss of any kind, for damage to the child’s or parent’s property, for any loss resulting from a claim made by any third party or for any special, indirect or consequential loss or damage of any kind.

Accidents, illness and special educational or medical needs The nursery reserves the right to administer first aid and any emergency treatment as required. Parents will be informed of all accidents and will be asked to sign an Accident Record form. If emergency treatment at hospital is required the nursery will make all reasonable attempts to contact the parents but if this is

not possible we are authorised to act on behalf of the parents and authorise any necessary emergency treatment.


We will administer prescribed medicines only if parents have completed a Medicine Consent form. We may require parents to withdraw their child from nursery in the event that they require special medical care or attention

which is not available or refused by the parent, or it is considered that the child is not well enough to attend nursery. We may also ask parents to withdraw their child from the nursery if we have reasonable cause to believe that the child is suffering from or has suffered from any infectious disease or infection and there remains a danger that other children may contract such a disease or infection. Please refer to our Childhood Illness and exclusion Policy regarding exclusion and incubation periods by which we are bound. Parents must inform the nursery if their child is suffering from any illness, sickness or allergies before attending the nursery.

In the event a Health Care Plan is required, specific staff training or additional staff support is needed, a child’s place may be deferred until this can be actioned. The nursery is mindful of the needs of working parents and will endeavour to provide as much continuity of service as possible within the recommendations of the Health Protection Agency by which the nursery is bound.

Photographs As part of our observation process we will take photographs of the children or groups of children and these will be included in the children’s learning journeys and in displays across the nursery. They may also be used on our website unless you specify otherwise. During nursery events, parents are welcome to take photos unless specified otherwise, but they must remain for home use only and not be used on any social media site. We ask parents not to use mobile phones in the nursery.


Social media As a nursery we use Facebook as a way of communicating activities that the children have taken part in and other news from the nursery. No photographs of children’s faces will be used on Facebook or any other social media site.


Contact details It is the responsibility of the parents to inform us of any change in contact details.


Parental Consent

I understand that Tiddlywinks Nursery has a duty to refer to Ofsted or the Child Protection Team at Social Services if it suspects that child abuse may be an issue. I understand that Tiddlywinks Nursery has a set of clear policies and procedures that are available for parents to read at any time and I agree to abide by them. I understand that Tiddlywinks Nursery has a full behaviour policy in place and will liaise with the Early Years Team to support challenging behaviour. I understand that Tiddlywinks Nursery reserves the right to reduce or change a child’s sessions or hours where physical aggression impacts on the wellbeing of other children or staff members. I understand that some information given to the nursery about my child is kept for three years after my child has left the nursery and may be shared with staff of the nursery. I give permission for my child to access digital technologies in accordance with Tiddlywinks Nursery e-safety policies and procedures.

I understand as part of the daily routine the children may go for local walks to support their learning. This may include the park and library. Risk assessments will be carried out. (Letters and permission slips will be sent to parents for trips further away).


These Terms and Conditions represent the entire agreement and understanding between the parents (including other carers) and the nursery. Any other understandings, agreements, warranties, conditions, terms and representations, whether verbal or written, expressed or implied are excluded to the fullest extent permitted by law. We reserve the right to update / amend these Terms and Conditions at any time. One month’s notice will be given of any changes made. The nursery is operated by Tiddlywinks Two Ltd

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